Receptionist (1)

Position Summary

The Receptionist is responsible for welcoming patients and visitors to the Baylor-Tanzania Center of Excellence (COE), directing them to the appropriate departments, and scheduling follow-up appointments for patients.

Duties and Responsibilities

• Welcome patients and visitors to the COE, answer their questions, and direct them to the appropriate departments
• Orient new patients on COE activities, policies, and procedures
• Register patients to be seen in the clinic
• Coordinate with medical records clerk to obtain files of patients with appointments
• Schedule patient follow-up visits as directed by the clinicians
• Inform clinicians of COE appointment status:  holidays, days that are over-booked or under-booked, special events, etc
• Generate a list of patients who did not come to clinic on their appointed day and share with social work department
• Answer telephone calls coming to the COE and direct the caller to the appropriate person
• Perform any other relevant duties as required

 

Qualifications and Experience:

• Certificate in Secondary Education and  Certificate in secretarial services  or related  qualifications
• At least two years of clerical experience or training at secretarial college
• Familiarity with health care setting preferable
• Commitment to serving patients
• Ability to work with people from different backgrounds
• Excellent written and oral communication skills in both English and Swahili.
• Possess excellent customer service skills
• Well-organized and able to multi-task and prioritize
• Ability to maintain confidentiality
• Proficiency with computers is essential
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